POST
/api/v1/support/threads/{threadId}/messagesSocial_CreateSupportMessage
- Authentication
- required-user
- Cache policy
- none
- Success and errors
- 201, 400, 401, 403, 404, 409, 429, 500, 503
- Stability
- v1 stable contract
OpenAPI operation
{
"operationId": "Social_CreateSupportMessage",
"summary": "POST /api/v1/support/threads/{threadId}/messages",
"tags": [
"Social"
],
"parameters": [
{
"name": "threadId",
"in": "path",
"required": true,
"schema": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
}
},
{
"name": "Idempotency-Key",
"in": "header",
"required": true,
"schema": {
"type": "string",
"format": "uuid"
}
}
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"message": {
"type": "string",
"minLength": 1,
"maxLength": 20000
},
"clientMessageId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"expectedVersion": {
"type": "integer",
"exclusiveMinimum": 0,
"maximum": 9007199254740991
}
},
"required": [
"message",
"clientMessageId",
"expectedVersion"
],
"additionalProperties": false
}
}
}
},
"security": [
{
"cookieAuth": []
}
],
"responses": {
"201": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"type": "object",
"additionalProperties": false,
"required": [
"data",
"meta"
],
"properties": {
"data": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"workspaceId": {
"anyOf": [
{
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
{
"type": "null"
}
]
},
"category": {
"type": "string",
"enum": [
"ACCOUNT",
"BILLING",
"VERIFICATION",
"WALLET",
"LAUNCH",
"JOB",
"SERVICE",
"BUG",
"ABUSE",
"OTHER"
]
},
"priority": {
"type": "string",
"enum": [
"LOW",
"NORMAL",
"HIGH",
"URGENT"
]
},
"state": {
"type": "string",
"enum": [
"OPEN",
"WAITING_FOR_SUPPORT",
"WAITING_FOR_CUSTOMER",
"RESOLVED",
"CLOSED",
"SPAM"
]
},
"subject": {
"type": "string"
},
"lastMessageAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d(?::[0-5]\\d(?:\\.\\d+)?)?(?:Z))$"
},
"version": {
"type": "integer",
"minimum": -9007199254740991,
"maximum": 9007199254740991
},
"unreadCount": {
"type": "integer",
"minimum": 0,
"maximum": 9007199254740991
},
"messages": {
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"authorKind": {
"type": "string",
"enum": [
"CUSTOMER",
"ADMIN",
"SYSTEM"
]
},
"bodyMarkdown": {
"type": "string"
},
"state": {
"type": "string",
"enum": [
"VISIBLE",
"REDACTED"
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d(?::[0-5]\\d(?:\\.\\d+)?)?(?:Z))$"
},
"editedAt": {
"anyOf": [
{
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d(?::[0-5]\\d(?:\\.\\d+)?)?(?:Z))$"
},
{
"type": "null"
}
]
},
"attachments": {
"type": "array",
"items": {
"type": "object",
"properties": {
"artifactId": {
"type": "string",
"format": "uuid",
"pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
},
"displayName": {
"type": "string"
}
},
"required": [
"artifactId",
"displayName"
],
"additionalProperties": false
}
}
},
"required": [
"id",
"authorKind",
"bodyMarkdown",
"state",
"createdAt",
"editedAt",
"attachments"
],
"additionalProperties": false
}
},
"nextMessageCursor": {
"anyOf": [
{
"type": "string"
},
{
"type": "null"
}
]
},
"createdAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d(?::[0-5]\\d(?:\\.\\d+)?)?(?:Z))$"
},
"updatedAt": {
"type": "string",
"format": "date-time",
"pattern": "^(?:(?:\\d\\d[2468][048]|\\d\\d[13579][26]|\\d\\d0[48]|[02468][048]00|[13579][26]00)-02-29|\\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\\d|30)|(?:02)-(?:0[1-9]|1\\d|2[0-8])))T(?:(?:[01]\\d|2[0-3]):[0-5]\\d(?::[0-5]\\d(?:\\.\\d+)?)?(?:Z))$"
}
},
"required": [
"id",
"workspaceId",
"category",
"priority",
"state",
"subject",
"lastMessageAt",
"version",
"unreadCount",
"messages",
"nextMessageCursor",
"createdAt",
"updatedAt"
],
"additionalProperties": false
},
"meta": {
"type": "object",
"additionalProperties": true,
"required": [
"requestId",
"schemaVersion",
"buildVersion",
"generatedAt",
"freshness"
],
"properties": {
"requestId": {
"type": "string",
"format": "uuid"
},
"schemaVersion": {
"type": "string"
},
"buildVersion": {
"type": "string"
},
"generatedAt": {
"type": "string",
"format": "date-time"
},
"freshness": {
"type": "object",
"additionalProperties": false,
"required": [
"projectedAt",
"sourceWatermark"
],
"properties": {
"projectedAt": {
"type": [
"string",
"null"
],
"format": "date-time"
},
"sourceWatermark": {
"type": [
"string",
"null"
]
}
}
}
}
}
}
}
}
}
},
"400": {
"description": "invalid request",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"401": {
"description": "unauthenticated",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"403": {
"description": "forbidden",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"404": {
"description": "not found",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"409": {
"description": "conflict",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"429": {
"description": "rate limited",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"500": {
"description": "internal error",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
},
"503": {
"description": "dependency unavailable",
"content": {
"application/problem+json": {
"schema": {
"$ref": "#/components/schemas/ApiError"
}
}
}
}
},
"x-auth-mode": "required-user",
"x-cache-policy": "none",
"x-required-scopes": [],
"x-rate-cost": 1,
"x-stability": "STABLE"
}